Privacy Policy

Last updated: January 2025

1. Introduction

Code of Care ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

2. Information We Collect

We may collect information about you in a variety of ways, including:

Personal Information

When you contact us or use our services, we may collect:

• Name and contact details (phone number, email address)
• Information about your aged care needs and circumstances
• Any other information you choose to provide

Automatically Collected Information

When you visit our website, we may automatically collect:

• Browser type and version
• Operating system
• Pages visited and time spent
• Referring website addresses

3. How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and provide our coordination services
• Communicate with you about your care needs
• Improve our website and services
• Comply with legal obligations

4. Disclosure of Your Information

We may share your information with:

• Aged care providers and services (with your consent)
• Government agencies as required by law (e.g., My Aged Care)
• Professional advisors and service providers who assist our operations

We will not sell your personal information to third parties.

5. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction.

6. Your Rights

Under Australian Privacy Principles, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information (subject to legal requirements)
• Opt out of marketing communications

7. Cookies

Our website may use cookies to enhance your browsing experience. You can set your browser to refuse cookies, but some features may not function properly.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.

10. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

Code of Care
Email: zade@codeofcare.au
Phone: 0492 990 756